Customer Service Excellence

Description of Module 
The module explains what is Customer Service and why winning companies encourage good customer service, how to think in a customer-oriented and service–oriented manner and how you can use Customer Service to build company brand and differentiate from competitors. 
Objectives of Module 
This module will cover the following: 

  • Preparing for customer service 
  • Customer-centric business 
  • Promotion of customer satisfaction and positive experience 
  • Evaluating your own performance in the service situation 
  • Improving your customer service skills 

Skills developed in this Module 

  • Teamwork 
  • Leadership and taking the initiative 
  • Commercial awareness 
  • Problem-solving 
  • Entrepreneurial behaviour 
  • Business ethics