Description of Module
The module explains what is Customer Service and why winning companies encourage good customer service, how to think in a customer-oriented and service–oriented manner and how you can use Customer Service to build company brand and differentiate from competitors.
Objectives of Module
This module will cover the following:
- Preparing for customer service
- Customer-centric business
- Promotion of customer satisfaction and positive experience
- Evaluating your own performance in the service situation
- Improving your customer service skills
Skills developed in this Module
- Teamwork
- Leadership and taking the initiative
- Commercial awareness
- Problem-solving
- Entrepreneurial behaviour
- Business ethics