Description of Module  

This course is about the topic of Communication. Students shall be enabled to think about topical situations and give some ideas about internal and external communication, factors to consider in selecting a suitable medium, the process of applying for a job. Moreover, how to solve problems and difficult situations in a polite and healthy way for themselves and others.    

Objectives of Module  

This module will cover the following:  

  • Introduction to the topic Communication 
  • Identify a suitable medium for communication  
  • Write a business email, and a report of performance 
  • Write a CV and cover letter 
  • Start, keep and finish a telephone call 
  • Leave and take a message 
  • Postpone a meeting 
  • Manage a job interview 
  • Role-play of handling a telephone call and a job interview 

Skills developed in this Module  

  • Telephoning skills 
  • Job interview skills 
  • Writing email skills 
  • ICT literacy